Support

Support

Help with sign-in, camera permissions, stamps, collections, subscriptions, account deletion, and contacting Nosiah Studio.

Effective date: July 16, 2026

Welcome to Keeps Support. This page explains how to get help with Keeps, how the app works, how to troubleshoot common issues, and how to contact Nosiah Studio.

Keeps is a mobile app for capturing stamp-framed photos, saving them to cloud storage, organizing memories into collections, calendar views, and scrapbook/page projects, sharing public stamps with friends, replying with messages or reactions, chatting with friends, and using home screen widgets.

1. Contact Support

Keeps is provided by:

For support, email:

nosiahstudio@gmail.com

When contacting support, please include:

Please do not send passwords, app store payment card details, authentication codes, or private content that is not needed to investigate the issue.

2. Support Response Expectations

Nosiah Studio aims to review support requests as soon as reasonably possible. Response time can vary based on volume, severity, time zone, and whether the issue requires investigation with third-party providers such as Supabase, Apple, Google, or RevenueCat.

Safety, account access, purchase, and data deletion requests are prioritized.

3. App Overview

Keeps lets you:

4. Account and Sign-In Help

Keeps uses Apple and Google sign-in through Supabase authentication.

If Sign in with Apple does not work

Try:

If the issue continues, contact support with the approximate time of the failed sign-in and any error message shown.

If Google Sign-In does not work

Try:

If the issue continues, contact support with the approximate time of the failed sign-in and any error message shown.

If you signed into the wrong account

Sign out from Keeps, then sign in using the correct Apple or Google account. If you purchased Keeps Pro, make sure you sign in with the same Keeps account that made the purchase. Paid access is intended for the account that purchased it.

5. Profile Support

Keeps profiles may include display name, username, bio, and avatar.

Username issues

Usernames must be unique. If a username is already taken, choose another one.

Avatar issues

If your avatar does not upload or update:

Profile avatars may be publicly visible in profile, friend, feed, and chat features.

6. Camera and Stamp Capture Support

Keeps needs camera permission to capture stamp photos.

If the camera does not open

Try:

If capture is slow

Keeps processes captured photos to crop and apply the stamp frame before upload. Processing can take longer on older devices or when memory is low.

Try:

If the app pauses on capture

Keeps may pause the live camera frame while it processes the stamp photo. This is expected. Wait for the preview or save flow to finish.

If the frame looks different after capture

Keeps attempts to match the camera frame and final saved stamp shape. Small differences can occur because the camera preview, device screen size, camera sensor ratio, and final image crop are not always identical.

If the difference is severe, contact support with your device model and a screenshot.

7. Saving Stamps

Saved stamps are uploaded to Supabase cloud storage. Keeps is designed to use cloud storage for stamps rather than keeping a permanent local stamp file library in the app.

If a stamp does not save

Try:

If saving repeatedly fails, contact support with the time of the issue, device model, and any error message.

Public and private stamps

Private stamps are intended to be visible only to you. Public stamps may be visible to friends or other authenticated users in social features.

Do not make a stamp public if you do not want other users to see it.

8. Collections Support

Keeps lets you organize stamps into collections.

Basic plan collection limit

Keeps Basic may limit the number of custom collections. Keeps Pro may increase or remove this limit.

If you reach the Basic collection limit, upgrade to Keeps Pro to create more collections.

Missing stamps in a collection

If a stamp was deleted, it may no longer appear in collections or projects that referenced it.

Try refreshing the page. If a project or collection fails to open after a stamp deletion, contact support.

9. Calendar Support

The calendar view groups stamps by capture date.

If stamps appear on an unexpected date:

Timezone differences can affect how capture dates are displayed.

10. Projects and Page Studio Support

Keeps projects let you create scrapbook/page layouts using saved stamps and other visual elements.

Basic plan project limit

Keeps Basic may include a limited number of projects. Keeps Pro may unlock more or unlimited projects.

If a project does not open

Try:

If the issue continues, contact support with the project name and what happens when you open it.

11. Friends and Social Feed Support

Keeps lets users add friends, accept or decline friend requests, and view public friend stamps.

Friend limits

Keeps Basic and Keeps Pro may have different friend limits. If you reach the limit, you may need to remove friends or upgrade to Keeps Pro.

Friend requests

If a friend request does not appear:

Public friend stamps

Only stamps marked public are intended to appear in social feed or friend profile views. Private stamps should not appear in public friend feeds.

12. Chat, Reactions, and Stamp Replies

Keeps lets accepted friends send messages, reactions, and replies to public stamps.

If messages do not load

Try:

If older messages do not load

Scroll upward in the chat thread to load older messages. If loading gets stuck, close and reopen the thread.

If a stamp reply does not send

Stamp replies are intended for visible public friend stamps. If the stamp was deleted, made private, or no longer visible, the reply may fail.

13. Reporting Abuse, Offensive Content, or Safety Issues

Keeps includes user-generated content, including photos, captions, profiles, messages, and reactions.

To report abuse, offensive content, harassment, spam, impersonation, illegal content, or a safety concern, email:

nosiahstudio@gmail.com

Please include:

Nosiah Studio may review reports and take action such as removing content, restricting features, disabling social access, or suspending accounts where appropriate.

If you need immediate help

Keeps support is not an emergency service. If you or someone else is in immediate danger, contact local emergency services.

14. Blocking or Avoiding Another User

If an in-app block control is available, use it to limit unwanted contact.

If a block control is not available in your current app version:

Include the user's display name or username and a short explanation of what happened.

15. Keeps Pro and Subscription Support

Keeps Pro may be offered through monthly, yearly, or lifetime purchase options.

Purchases are processed by Apple App Store or Google Play and validated through RevenueCat.

Managing subscriptions

To cancel or manage subscriptions:

Deleting your Keeps account does not automatically cancel an active App Store or Google Play subscription.

If Pro does not unlock

Try:

If Pro still does not unlock, contact support and include:

Do not send full payment card details.

Paid access and account ownership

Paid access is intended for the Keeps account that purchased it. If you sign into another Keeps account on the same device, Pro may not transfer to that other account.

16. Refund Support

Refunds are generally handled by the app store that processed the purchase.

Apple App Store refunds

Use Apple's purchase support or reportaproblem.apple.com to request a refund.

Google Play refunds

Use Google Play purchase support to request a refund.

Nosiah Studio can help investigate whether Keeps received a subscription entitlement, but Apple or Google generally controls whether a refund is approved.

17. Home Screen Widget Support

Keeps may provide:

If a widget opens the wrong page

Try:

If the latest stamp widget does not update

Try:

Widget content may remain visible on your device home screen or lock screen depending on device settings.

18. Privacy and Data Support

Read the Privacy Policy:

PRIVACY_POLICY.md

For privacy requests, email:

nosiahstudio@gmail.com

Privacy requests may include:

19. Account Deletion Support

You may request account deletion in the App where available or by emailing:

nosiahstudio@gmail.com

Include:

Account deletion may remove or de-identify account data associated with your Keeps account, subject to legal, security, fraud-prevention, backup, app store, payment, and other retention requirements described in the Privacy Policy.

Deleting your Keeps account does not cancel active Apple App Store or Google Play subscriptions.

20. Security Support

If you believe your account or data has been accessed without permission, email:

nosiahstudio@gmail.com

Include:

Do not send passwords, one-time codes, or payment card details.

21. Known Limitations

Keeps depends on device permissions, internet access, Supabase, Apple, Google, RevenueCat, and app store services. Some issues may be caused by third-party outages, device settings, app store account state, or network problems.

Keeps cannot prevent another user from taking screenshots or copying content after they have seen it.

Keeps support cannot directly manage your Apple ID, Google account, payment method, app store refund decision, or device operating system settings.

22. Detailed Account Deletion Support

This section explains how Keeps users can request account deletion, what data may be deleted or retained, what happens to subscriptions, and what limits may apply.

How to request account deletion

You may request deletion in either of these ways:

If emailing, include:

Do not include passwords, authentication codes, payment card details, or unnecessary private content.

Identity verification

Before deleting an account, Nosiah Studio may need to verify that the requester controls the account.

Verification may include:

Nosiah Studio will not ask for your Apple ID password, Google password, full payment card number, or one-time authentication code.

What account deletion means

Account deletion generally means Nosiah Studio will delete or de-identify data associated with your Keeps account, subject to technical, legal, security, fraud-prevention, billing, app store, backup, and dispute-resolution limits.

Deletion is intended to affect your Keeps account and Keeps cloud data. It does not automatically delete data controlled by Apple, Google, RevenueCat, Supabase backups, app store transaction history, or another user's account.

Data expected to be deleted or de-identified

Where technically available and legally permitted, account deletion may include deleting or de-identifying:

Chat messages and shared content

Chat messages, reactions, and stamp replies involve at least two users.

When an account is deleted, Nosiah Studio may delete, de-identify, or retain messages depending on technical capability, legal requirements, safety needs, and whether deletion would affect another user's conversation history.

Examples:

Public content

If you made stamps public, other users may have seen them before deletion.

Account deletion can remove or limit future access to your cloud content, but it cannot guarantee deletion of:

Subscriptions are not cancelled by account deletion

Deleting your Keeps account does not automatically cancel Apple App Store or Google Play subscriptions.

To cancel on iOS, open device Settings, tap your Apple ID, then Subscriptions. Find Keeps and cancel the subscription if you no longer want it to renew.

To cancel on Android, open Google Play, tap your profile, then Payments and subscriptions. Find Keeps and cancel the subscription if you no longer want it to renew.

If you purchased a lifetime product, account deletion may remove the Keeps account associated with that purchase. Contact support before deletion if you have questions about paid access.

RevenueCat and app store records

Keeps uses RevenueCat to validate subscription and lifetime purchase entitlements.

Account deletion may not delete all records held by:

Those parties may retain purchase and transaction records according to their own legal obligations and policies.

Supabase records and backups

Keeps uses Supabase for authentication, database, storage, and realtime features.

Deletion from production systems may not immediately remove all data from backups, logs, or provider-managed retention systems. Backup and log data may remain for a limited period before expiring according to provider retention practices.

Local device data and widgets

After account deletion, some local data may remain on your device until you remove the app or clear local app data.

Local or device-held data may include:

If you use Keeps widgets, remove them from your home screen after account deletion. Widgets may show old cached content until refreshed, removed, or cleared by the operating system.

Processing time and retained data

Nosiah Studio will process deletion requests as soon as reasonably possible after verifying account ownership.

Some information may be retained where necessary for:

Retained information will be limited to what is reasonably necessary for the applicable purpose.

23. Detailed Subscription Support

This section explains Keeps Basic, Keeps Pro, subscription billing, restore purchases, account ownership, cancellation, refunds, and common purchase issues.

Plan overview

Keeps may offer:

Keeps Basic is the free plan. Keeps Pro is the paid plan that unlocks higher limits and paid features where available.

Subscription prices, taxes, introductory offers, regional pricing, renewal terms, and availability may vary by country, platform, app store, and App Store Connect or Google Play Console configuration.

Keeps Basic

Keeps Basic lets users use the core app with limits.

Basic plan limits may include:

The app may still show Pro-only options so users can understand what is available. If a Basic user selects or tries to use a Pro-only feature, Keeps may show an upgrade prompt.

Keeps Pro

Keeps Pro may include:

Feature availability can depend on app version, platform, backend availability, and active entitlement status.

Billing options

Keeps Pro may be offered through:

Monthly and yearly subscriptions renew automatically unless cancelled through the app store before the renewal deadline set by Apple or Google.

Lifetime purchase is intended as a one-time paid entitlement for the purchasing Keeps account, subject to app store rules, entitlement validation, service availability, Terms and Conditions, and technical limitations.

Purchase processing

Keeps does not directly process payment cards.

Purchases are processed by:

Keeps uses RevenueCat to validate purchase receipts and determine whether the signed-in Keeps account has an active entitlement.

Account ownership

Paid access is intended for the Keeps account that purchased it.

If you purchase Keeps Pro while signed into one Keeps account, that account should receive the Pro entitlement. Signing out and signing into a different Keeps account on the same device should not automatically make the second account Pro.

If the wrong account appears to have Pro access, contact support with:

Restoring purchases

The subscription page may include a Restore Purchases control.

Use Restore Purchases if:

Restoring purchases checks for valid entitlements associated with the current app store account and signed-in Keeps account.

If restore does not work, try:

Cancellation

Uninstalling Keeps or deleting your Keeps account does not automatically cancel an active subscription.

On iOS, open device Settings, tap your Apple ID, tap Subscriptions, choose Keeps, then cancel the active subscription.

On Android, open Google Play, tap your profile, tap Payments and subscriptions, choose Keeps, then cancel the active subscription.

After cancellation, subscription access may continue until the end of the current paid billing period unless the app store states otherwise.

Refunds

Refunds are generally controlled by Apple or Google.

For Apple refunds, use Apple's purchase support or reportaproblem.apple.com to request a refund.

For Google Play refunds, use Google Play purchase support to request a refund.

Nosiah Studio can help investigate whether Keeps received and applied a purchase entitlement, but Apple or Google generally decides whether a refund is approved.

Failed or interrupted purchases

If a purchase starts but does not finish:

If the app store charged you but Keeps did not unlock Pro, contact support with purchase details.

Lifetime purchase issues

If the lifetime purchase appears in the app store but does not unlock:

Lifetime purchase entitlement depends on successful receipt validation through the app store and RevenueCat.

Expired, cancelled, or refunded entitlements

Keeps Pro access may be removed or downgraded if:

When entitlement status changes, Keeps may update the plan stored in Supabase so the app can enforce the correct Basic or Pro feature limits.

Supabase plan status

Keeps may store the user's current plan type, entitlement status, and related subscription metadata in Supabase.

This helps Keeps:

Supabase plan status is not the original source of payment truth. Apple, Google, and RevenueCat purchase records are used to validate entitlement state.

Privacy and purchase data

Keeps does not receive full payment card numbers from Apple or Google.

Purchase-related data may include:

See the Privacy Policy for more information.

24. Detailed Safety and Reporting Support

This section explains how Keeps handles user-generated content, reports, safety concerns, harassment, offensive content, and social feature abuse.

User-generated content in Keeps

Keeps includes user-generated content, including:

Users are responsible for the content they create, upload, share, send, or make public.

What to report

You can report:

How to report

Email:

nosiahstudio@gmail.com

Include as much of the following as you safely can:

Do not send passwords, payment card details, one-time codes, or unnecessary private content.

Safety review process

When Nosiah Studio receives a report, support may:

Response times may vary based on severity, volume, time zone, and technical complexity.

Reports involving child safety, credible threats, illegal content, or severe harassment may be prioritized.

Blocking and avoiding users

If Keeps includes an in-app block control in your version, use it to limit unwanted contact.

If an in-app block control is not available:

Nosiah Studio should keep user-safety controls aligned with the app's current social features and app store expectations.

Friend requests and accepted friends

Chat and deeper social interactions are intended for accepted friends.

To reduce unwanted contact:

Chat safety

Chat messages can include text and stamp replies.

Do not use chat to:

Chat records may be reviewed when necessary to investigate safety reports, enforce the Terms and Conditions, comply with law, prevent fraud, or protect users.

Stamp reply safety

Stamp replies may reference a public stamp.

If a stamp is deleted, made private, or removed for policy reasons, the reply preview may no longer load.

Do not use stamp replies to harass, shame, threaten, or target another user.

Profile and avatar safety

Profile information may be visible to other users.

Do not include:

Nosiah Studio may remove or restrict profile content that violates these rules.

Moderation actions

Nosiah Studio may take actions including:

The action taken depends on the severity, context, available evidence, repeated behavior, legal requirements, and platform rules.

False or abusive reports

Reporting tools should be used in good faith.

Nosiah Studio may restrict accounts that knowingly submit false reports, abusive reports, spam reports, or reports intended to harass another user.

Children and teen safety

Keeps is not intended for children under 13.

Users must meet the age requirements described in the Terms and Conditions and applicable app store rules.

Do not upload, request, send, or distribute sexual content involving minors. Reports involving child sexual abuse material or exploitation may be escalated to appropriate legal or safety channels where required.

Legal and law enforcement requests

Legal, safety, and law enforcement requests can be sent to:

nosiahstudio@gmail.com

Nosiah Studio may require appropriate legal process before disclosing account data, except where emergency disclosure is legally permitted and necessary to prevent serious harm.

Privacy in safety reviews

Nosiah Studio aims to limit safety review access to information reasonably needed to investigate and respond to the report.

Safety-related records may be retained where necessary for:

See the Privacy Policy for more information.

25. App Store Review Support Notes

This section is intended to help Apple App Review understand Keeps, its account-based features, user-generated content, subscriptions, data handling, and support process. It does not replace the App Store Connect review notes, Privacy Policy, or Terms and Conditions.

App identity

What Keeps does

Keeps allows users to capture and save stamp-framed photos. Users can organize saved stamps into calendar views, collections, profile views, and scrapbook/page projects.

Keeps also includes social features:

Keeps includes paid plan features through Keeps Pro:

Review account access

If App Review needs a demo account, Nosiah Studio should provide one in App Store Connect review notes.

Recommended review-note format to fill in inside App Store Connect:

```text Demo account: Provide a demo email and password, or describe the exact provider sign-in method that App Review should use.

Notes:

`

Do not place private production credentials in this repository unless they are safe demo-only credentials.

Permissions used

Keeps may request:

The app does not intentionally collect precise location, contacts, microphone audio, health data, SMS, call logs, or advertising identifiers based on the current code reviewed for this support document.

Backend services

Keeps depends on backend services including:

Backend services must be live and accessible during App Review.

Suggested review checklist

Known review notes

App Review guideline awareness

Keeps is designed to support the App Store review expectations around:

Nosiah Studio should keep the submitted build, App Store Connect metadata, App Review notes, Privacy Policy, Terms, and Support documents consistent.

26. Helpful Links Inside This Repository

27. Final Contact

For all support requests:

nosiahstudio@gmail.com